Delivery Dispute Resolution
We strive to ensure that every order is delivered promptly and accurately. However, we understand that occasionally issues may arise during the delivery process. If you encounter any problems with the delivery of your order, please follow the steps below for resolution:
Contact Customer Service
If you believe there is an issue with the delivery of your order, please contact our customer service team immediately. You can reach us via help@upishopy.com. Please provide your order number and details of the issue you are experiencing.
Investigation
Once we receive your inquiry, our team will investigate the matter thoroughly. This may involve contacting the shipping carrier or reviewing tracking information to determine the status of your delivery.
Resolution
Based on the findings of our investigation, we will work with you to resolve the issue as quickly as possible. This may include arranging for a replacement shipment, issuing a refund, or taking other appropriate actions to ensure your satisfaction.
Communication
Throughout the process, we will keep you informed of any developments and provide updates on the status of your delivery dispute. We are committed to transparent communication and will do our best to address your concerns in a timely manner.
Unacceptable Dispute Resolution
We reject all unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
- The end customer does not like the product.
- The product description is inaccurate.
- The smell of the product is unusual.
- The end customer ordered the wrong item or SKU.
- The end customer ordered with an incorrect or insufficient delivery address.
- The contact information was incorrect or missing.
- The end customer refused to receive the package for no reason, or due to any misinformation or personal reasons.
Untimely Delivery Resolution
If you have experienced an untimely delivery, please follow the steps below for resolution:
Check Tracking Information
If your order has not arrived within the expected timeframe, please check the tracking information provided to monitor the status of your shipment. Delays may occur due to factors such as weather conditions, customs processing, or logistical issues beyond our control.
Contact Customer Service
If you have concerns about the status of your delivery or if your order has not arrived within a reasonable timeframe, please contact our customer service team for assistance. You can reach us via email and provide your order number for reference. Once we receive your inquiry, our team will investigate the matter and work with our shipping partners to determine the cause of the delay. We will keep you informed of any developments and provide updates on the status of your delivery.
Resolution
Depending on the circumstances of the delay, we will work to resolve the issue as quickly as possible. This may involve expediting shipping, providing a partial refund for shipping costs, or taking other appropriate actions to ensure your satisfaction.
Contact Us
If you have any questions or concerns regarding the delivery of your order, please don't hesitate to reach out to our customer service team. We're here to help!