Satisfaction Guaranteed
At Upishopy, customer satisfaction is at the core of everything we do. We are committed to providing a reliable shopping experience by offering quality products, secure transactions, and transparent policies. Our Satisfaction Guarantee reflects our dedication to resolving concerns fairly and professionally.
If you are not completely satisfied with your purchase, we encourage you to contact us so we can review your concern and work toward an appropriate resolution.
Our Commitment to You
We strive to ensure that:
- Products are carefully selected to meet our quality expectations.
- Orders are processed securely and delivered as expected
- Customer inquiries are handled promptly and professionally
Your trust is important to us, and we take all feedback seriously.
If You Are Not Satisfied With Your Order
If you experience an issue with your purchase, such as receiving a damaged, defective, or incorrect item, or if your order does not meet your expectations, please contact our customer support team.
When reaching out, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos (if applicable)
This information allows us to evaluate the situation efficiently and provide the most suitable solution.
Resolution Options
Depending on the nature of the issue and after review, we may offer one or more of the following solutions, at our discretion:
- Replacement of the affected item
- Partial or full refund
- Store credit for future purchases
- Alternative resolutions appropriate to the situation
Each case is reviewed individually to ensure fairness while maintaining consistent business standards.
Timeframes for Requests
To ensure timely assistance:
- Issues related to damaged, defective, or incorrect items should be reported within 48 hours of delivery
- General concerns should be submitted as soon as possible after receiving your order
Requests submitted outside these timeframes may be subject to review limitations.
International Orders
As an international online store, delivery times, customs processing, and return logistics may vary by destination. While we work with trusted fulfillment partners, certain circumstances such as customs delays or carrier disruptions may be outside our control.
In many international cases, physical returns may not be required, and alternative resolutions may be offered to ensure customer satisfaction while avoiding unnecessary shipping costs.
Fair Use & Policy Integrity
Our Satisfaction Guarantee is designed to protect both our customers and our business. We reserve the right to limit or decline resolutions in cases of:
- Misuse or abuse of the policy
- Incomplete or inaccurate claim information
- Excessive or repeated claims inconsistent with normal purchasing behavior
All decisions are made in accordance with our published policies.
Contact Us
If you have any questions or concerns, our support team is here to help.
📧 Email: customerservice@upishopy.com
We are committed to providing clear communication, fair solutions, and a positive shopping experience.
Upishopy - Shop with confidence. Your satisfaction matters.