Frequently Asked Questions (FAQ)

Rewards Program

Why don’t I see my reward points after following Upishopy on social media?

Reward points are only awarded when social media actions (such as following, liking, or sharing) are completed through the official Upishopy Rewards platform. Actions completed directly on social media outside the rewards system cannot be tracked and therefore will not earn points.

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How long does it take for reward points to appear?

Reward points may take some time to process due to verification requirements. Please allow sufficient time for points to appear in your rewards dashboard before contacting customer support.

Can I transfer my reward points to another account?

No. Reward points and tier status are non-transferable and can only be used by the account that earned them.

Do reward points expire?

If reward points are subject to expiration, the expiration details will be clearly displayed in your rewards dashboard. We encourage members to regularly check their account to avoid losing unused points.

What happens if I misuse the rewards system?

Any misuse of the rewards system may result in actions such as point removal, tier downgrade, or account suspension. Upishopy reserves the right to protect the integrity of the rewards program.

Shipping Information

How long does shipping take?

In most countries, delivery typically takes 8 to 15 business days.
However, in some cases, shipping may take up to 17 days or longer due to customs processing, high demand, or logistical delays beyond our control.

What if I don’t receive my order within the estimated delivery time?

If your order has not been delivered within 2 days after the maximum estimated delivery date, please contact us. Our team will investigate the issue with the carrier.

• If a delay of two weeks or more is confirmed, we will offer a hand-picked gift or a discount as a gesture of apology for the inconvenience.

Your satisfaction is very important to us, and we always aim to provide a fair resolution.

Returns & Order Modifications

Can I return a product?

Yes, returns are possible. However, we generally do not recommend returns, as international return shipping costs may be higher than the value of the product.

If a return is requested:

• The item must be in its original packaging

• The product must be unused and undamaged

• Return shipping costs are the responsibility of the customer unless otherwise stated

Can I change or cancel my order after placing it?

Yes. If you selected the wrong item, size, color, or wish to modify your order, we strongly recommend contacting us within 24 hours of placing the order.

Order modifications are often faster, easier, and more cost-effective than returns, and our support team will be happy to assist you.

How do I contact customer support?

You can reach our customer support team through the contact form on our website or via the support email listed on the store. We aim to respond as quickly as possible.